The Challenge
Customers leaving their two-wheelers at service centers had no visibility into the wash process, often leading to trust gaps, follow-up calls, and uncertainty around service quality.
Our Solution
As a technology vendor to AVMatra, we implemented a secure live streaming system using ReactJS and Node.js. Each wash session generates a unique, time-bound streaming link automatically shared with customers via SMS.
The Results
Live
Real-time service visibility for customers
Trusted
Improved customer confidence and satisfaction
Reduced
Service desk inquiries and follow-ups
Technologies Used
ReactJSNode.jsLive Streaming